I'm feeling guilty/Customer DIS-Service

First off...how could you not love that face?

So, I have to just confess this and get it off my heart.  I hit my kitty out of anger tonight.  NOW NOW...I didn't beat her...it wasn't like anyone needs to call animal services or anything.  She's just a stubborn ass and keeps peeing on the floor instead of the litter box.  Granted, it was on the linoleum so I was able to clean it up easy, but what pissed me off was that I almost stepped in it and it just made the room smell.  This isn't something new and normally I'll just get annoyed and clean it up.  Tonight though, I got so pissed, I dropped my grocery bags on the floor, went over, picked up the cat and took her and stuck her nose in it (yes I know this trick doesn't work on cats...they stubborn and independent and going to do whatever they want anyway).  I then popped her on her butt and then...I popped her on her nose...pretty hard.  I didn't mean to hit her as hard as I did and when she slunk away, I immediately regretted it, but continued to yell at her.  I cleaned up the mess, still angry, and as I was rinsing out the sponge and putting the cleaning spray away, remorse hit me like a "mo-fo". My heart started to hurt.  I went to the cat (who has re situated herself on the couch) sat on the floor in front of her and like an idiot, apologized.  I went to pet her and she flinched and this is where I lost it.  I just sat on the floor bawling my eyes out.  My heart hurt just knowing that I caused some distrust in this sweet cat that loves me unconditionally.  After about a minute of me crying, she starts to purr, leans over and licks a tear off my face.  Forgiveness, it really is a blessing.

Here's another just because I love her so:

OK second topic:

I don't know why I am about to waste my brainpower on writing about this, but I need to vent.  This is the catalyst I think for what happened in the first topic.  

I go to Walmart (wonders if a round of "oh here we go" is going around).  This isn't the first time I have ever said this, but it merits saying over and over.  WALMART HAS TERRIBLE THE ABSOLUTE WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!

That being said, let's talk about what happened tonight.  I go around Walmart doing a little bit of grocery shopping.  First thing that annoyed me was that they were doing some MAJOR stocking (which is understandable considering tomorrow IS friday and EVERYONE gets paid Friday...everything they stock tonight will surely be gone by tomorrow!).  It wasn't the fact that they were stocking that annoyed me, it was the fact that all their pads of boxes were EVERY FREAKIN WHERE!!  You couldn't even walk down an aisle without having to lift the cart over boxes or press yourself against a shelf just to reach around a tower of boxes to get what you need.  I couldn't shop fast enough.  THANKFULLY the other half of the store wasn't 15 feet deep in boxes and I was able to get my contact solution and get out.

Here is what gets me though.  There are TONS of people in Walmart shopping...this was 11pm mind you.  They have 3 fast lanes (10 or less items) open and 2 (technically) regular lines open.  I have a good 25 items so I jump into a regular line with about 3 carts in front of me.  The people in front of me don't seem to have a lot to check out with and I'm wondering why the hell they didn't go down to the fast lane to check out, but oh well.  Maybe the line will move fast and I can get out.  OH...MY...GOD.  I shouldn't have thought that.  About 5 minutes after I get in line, I haven't moved maybe 2 inches and the girl turns her light off.  Well screw that! I was in line before she turned the light off, so she's GOING to check me out.  And I sit there watching her, moving....as.....slow....as.....possible.  She grabs and item, scans it and puts it in the bag like she's on break.  She keeps stopping to talk to this girl standing behind her.  She keeps leaning over after EVERY SINGLE ITEM she scans to see how many people are in line.  I, on the other hand, being 2 carts behind the current customers checking out, am making it no secret I am annoyed with having to wait already 10 minutes in this line.

I see two managers walking out talking to one another.  I see one manager go up to the girl, tells her something, and then walks over and helps some man with a cigarette purchase.  Then, manager gets on intercom and requests assistance at the front checkouts.  "Thank god!" I'm thinking.... WRONG!!!!

No one shows up.  Slow checkout girl FINALLY finishes with the people she's been ringing up for 10 minutes.  The people in front of me step forward, put their (maybe 10) items on the belt.  I start to grab one of those divider things and the girl turns around and just walks away....WALKS...AWAY!!!  She hasn't spoken to a single customer the whole time I have been standing in line and its obvious the whole time she's more concerned with leaving than doing her freakin job and she just walks away.  The people in front of me turn around and look at me and I'm getting pretty pissed.  And then, the manager comes over and jumps on the register. (Oh ok...he must have told her to leave once she finished with the previous customers...)
He rings them up and they go on their merry way.  He gets to me...doesn't greet me, doesn't even say a WORD to me the whole time, not even my total.  Just throws my stuff in bags....WAY too much stuff in a bag.  I'm having to rebag things because one bag had already broken.  And when he's done, he just kinda shoves my receipt at me and doesn't say thank you at all.
ME = EXTREMELY PISSED....

I snatch the receipt from him and stomp out. These people are lucky I didn't ram them with my shopping cart! Oh and speaking of shopping carts, the whole parking lot was full of them.  These idiots are even too lazy to get outside and clean up the cart mess.  Seriously...it was only 11pm.  There had to have been 1 person who could do that right?  Maybe they were all involved in the World War of Stocking in the grocery side...who knows.

As someone who has worked in retail, with the main focus in every job I have had being customer service...I certainly take offense when people are just downright rude and idiotic.  At one point I was thinking to myself that I wish I could secret shop Walmart, but then I took it back.  Every Walmart I have ever been in has had a SUPREME lack of customer service.  So I even decided against writing to Walmart (hell I could have even sent them a link to my blog...take that Wally World), because honestly, what good would it do.  When a person in a leadership position can't even display proper customer service...it isn't worth wasting my breath.
(But I love to write so yeah for readers who made it this far.  Thanks for reading at least)
So I blame you, employees of Walmart.  You brought out an evil side of me tonight and you were the catalyst to me hurting my pet.
*Gives Walmart the finger